GM, !
Twelve times a day. That's how often I got interrupted with "how do I do this?" or "what's the process for that?"
I wasn't managing. I was a human FAQ.
We moved to Process Street. Every SOP became a live workflow that guides people through the steps. They click, they follow, they're done. No asking.
Now they just run the process. I get maybe two questions a week. The rest of my time? Actually managing.
You're not bad at documentation. Your docs just don't guide work.
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