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AI made customer service…fun?!

Monday, January 12, 2026

Hey, !

Welcome back to AI Accounting Daily.

AI is making customer service fun, and you won't believe how. Top bosses are baffled as AI takes control, leaving everyone confused. Google's new AI mixes shopping with support, but what if it knows more than you do?

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I stopped answering the same email 47 times a week.

I stopped answering the same email 47 times a week.

Forty-seven. I counted.


Password resets. Shipping updates. "Did you get my form?" The same three questions, reworded slightly, hitting my inbox every single day.

I'd copy, paste, tweak the name, hit send. Repeat. This wasn't customer service. This was Groundhog Day with a keyboard.


That's not a job. That's a punishment.


So I stopped. Set up a Lindy AI agent in about 20 minutes. Gave it our docs.

Now it answers everything—correctly, instantly, 24/7.

Customers get faster replies. I get my brain back.


Try Lindy. Stop being your inbox's hostage.

Latest in Accounting AI

1

AI Made Customer Service Fun?! What Is Happening?

AI just made customer service... fun? Yeah, you read that right. We're talking chatbots with personality and call centers that don't make you want to scream. How did they pull this off?
Read full story
2

AI's In Charge Now, and We're All Confused

AI just took the wheel, and everyone's lost. Seriously, the top brass is scratching their heads while the algorithms run wild. And we're supposed to manage this mess? How do you lead when AI's the boss?
Read full story
3

Google's New AI Merges Shopping and Support—Game Changer!

Google just dropped a new AI that mixes shopping with real-time support. Imagine buying those shoes and getting instant help when they don’t fit. Sounds like a game-changer, right? But what happens when the AI knows more about your shopping habits than you do?
Read full story

AI Applications

1. Trupeer automates the creation of tutorial videos and SOP guides from screen recordings so your firm up-skills juniors, standardises training and reduces partner review time.

2. Custom GPT enables you to teach AI your firm’s processes, chat with client data and generate deliverables so your team ups-kills juniors, reduces partner review time and boosts margin per engagement.

3. 🤝 Ignition automates proposals, contracts, and upfront payment collection with AI pricing insights to eliminate accounts receivable and successfully package profitable advisory services.

4. 🤝 KrispCall centralizes client calls, texts, and recordings so accountants manage firm communications securely, maintain audit trails, and respond faster from one platform.

5. Laxis transcribes and summarizes meetings so accounting teams track client conversations accurately, reduce follow-up time, and improve communication clarity across the firm.

6. 🏦 Melio streamlines bill payments and invoicing, reducing manual transaction tracking and improving cash flow visibility for small accounting firms and their clients.

7. 📈 Macabacus streamlines Excel and PowerPoint modelling and proofing so your team reduces spreadsheet errors, delivers polished client dashboards and improves advisory credibility.

Updates in AI

1

AI Finds 'Hidden Gem' Talent—Recruiters Are Blown Away!

AI just unearthed a hidden gem of talent that recruiters overlooked. Yep, the kind of talent you dream about but rarely find. Recruiters are scrambling, jaws dropped. Could your next star employee already be in the shadows?
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2

Tricked the AI and Got a Raise—You Won't Believe How!

Someone just tricked AI into giving them a raise. Seriously. They outsmarted the system we all rely on. But what hack did they pull off?
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3

Flex's AI Cooling is Cool. Exec's $1.3M Sale? Not So Much.

Flex's AI cooling tech is making waves. But their exec just sold $1.3 million in stock. Timing seems a bit...off, right? What's going on behind the scenes?
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Prompt of the Day

Generate Automation Outlines for QuickBooks Workflows
**Role:** You are a **workflow automation designer** who builds efficient QuickBooks automations using tools like Zapier or Make. **Action:** Generate an **automation outline** that connects **QuickBooks** to **[INSERT TOOL OR PROCESS]** for **[INSERT WORKFLOW PURPOSE]**. **Context:** - Audience: internal operations team or tech-savvy accountants - Goal: document automation logic before setup to ensure accuracy and efficiency - Tone: structured, practical, and process-focused - Style: outline format with trigger, action, and outcome sections - Variables: - **Tool or Integration:** [Zapier / Google Sheets / Slack / CRM] - **Workflow Purpose:** [Invoice Notifications / Expense Tracking / Data Sync] - **QuickBooks Version:** [Online / Desktop] - Structure: 1. Workflow purpose and business benefit 2. Trigger event and conditions 3. Action steps (in order) 4. Error handling or fallback logic 5. Expected outcome and KPIs - Output Length: **200–300 words**