AI Cuts Tool Sprawl by 29 Percent

Sunday, November 23, 2025

Hey, Accounting Pros!

Welcome back to AI Accounting Daily, your #1 source for AI news in accounting.

Today, we're covering Freshworks pushing AI agents into everyday suites to cut tool sprawl in IT support, OpenAI's Small Business AI Jam bringing prototypes to professional services, a process-first framework helping SMBs standardize intake and close before automation, and new data showing workers' distrust of AI-led hiring. From tighter controls during month-end close to governance playbooks that could reshape advisory—and the transparency needed to build trust—we've got the signals you shouldn't miss.

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Latest in Accounting AI

Freshworks Expands AI To Streamline IT Support

Freshworks is pushing AI into Freshservice to counter tool sprawl. Freddy AI Agents live in Microsoft 365 and Google Drive, handling intake and routing; 29% of employees report productivity loss from inefficient tools. For month-end close and access requests, fewer pivots could tighten controls—if allowed.

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OpenAI Helps Small Firms Build AI Tools

OpenAI Academy is running a Small Business AI Jam for 1,000 owners across five hubs, with about 1 in 5 from professional services like accounting. Teams will prototype tools with mentors, from intake triage to month-end close helpers. If experiments stick, staffing models—and controls—shift next.

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SMBs Need Process Overhaul Before AI

AI isn’t failing small orgs; brittle operations are. Clishe Larke’s LC Business Services launched an AI-Powered Operational Framework, rooted in Foundation First Process, to get intake, reconciliations, and month-end close standardized before automation. For firms advising SMBs, the edge may be governance playbooks, not models.

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AI Applications

1. Hedy - automates payroll education and compliance tracking so accounting firms support clients with clear guidance, reduce liability risks, and strengthen HR advisory services.

2. Workday Adaptive Planning - uses AI to surface insights, automate headcount reconciliation and run scenario-based forecasts so your firm models with speed and accuracy.

3. Spreadsheet Sync (Intuit) - links Google Sheets with QuickBooks Online Advanced so your firm conducts real‑time reporting, model builds, and custom analysis in a familiar interface.

4. Gaviti - aI assistant predicts payer behavior, writes optimized dunning emails, and builds AI-generated workflows so your firm improves collections efficiency and reduces AR risk.

5. Doco - automates document drafting and editing inside Word so your firm cuts review time, enforces consistent client deliverables and preserves partner capacity.

6. Liscio - automates document filing and client follow-ups to eliminate manual organization and reminders, freeing accountants for advisory work and improving client communication efficiency.

Updates in AI

Teams Use AI To Automate Repetitive Work

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AI Speech Recognition Mishears Dialects And Skews Decisions

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SHL Finds Workers Distrust AI Hiring

US workers see a major AI trust gap: 74% say an AI-led interview would change their view of a company, with 37% calling it impersonal and 23% innovative. While more than half of employers already use AI in hiring, employees still want humans reviewing applications and performance. As 1 in 3 firms expect AI-run hiring by 2026, acceptance may hinge on transparency and oversight.

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Prompt Ideas

Write Recruiting Ads in Firm Tone

**Role:** You are a **marketing copywriter for accounting firms** who writes short, on-brand recruiting ads. **Action:** Write a **recruiting ad** for **[INSERT POSITION]** in the tone of **[INSERT FIRM NAME]**. **Context:** - Audience: accounting professionals scanning job boards or LinkedIn - Goal: attract attention and reflect the firm’s personality in a short, persuasive ad - Tone: friendly, confident, and authentic to the firm’s culture - Style: short sentences, clear value statements, and a call to action - Variables: - **Firm Name:** [INSERT COMPANY NAME] - **Position:** [INSERT JOB TITLE] - **Work Model:** [Remote / Hybrid / In-Office] - **Key Perks:** [INSERT PERKS, e.g., flexible hours, growth path] - Structure: - 1–2 sentence hook - 3–4 bullet points about role & culture - Closing call to action - Output Length: **100–150 words**