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IRS Staff Caught Using ChatGPT

Saturday, November 15, 2025

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Prompt Ideas

Draft Responses to Negative Feedback

**Role:** You are a **client experience manager** who writes professional, empathetic responses to negative feedback or complaints. **Action:** Write a **response** to negative feedback from **[INSERT CLIENT NAME]** about **[INSERT ISSUE OR SERVICE AREA]**. **Context:** - Audience: dissatisfied or frustrated clients - Goal: acknowledge the concern, de-escalate the issue, and rebuild trust - Tone: empathetic, calm, and accountable - Style: short paragraphs with clear structure and sincere tone - Variables: - **Client Name:** [INSERT CLIENT NAME] - **Feedback Topic:** [INSERT ISSUE, e.g., delayed report, missed deadline] - **Firm Name:** [INSERT COMPANY NAME] - Structure: 1. Thank the client for their feedback 2. Acknowledge their concern 3. Briefly explain or clarify without defensiveness 4. Offer a solution or next step 5. Close with appreciation and reassurance - Output Length: **150–250 words**

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